Q. Is Chevrolet currently offering any incentives or Special Offers?
A. Incentive offers vary throughout the year. To see Chevrolet’s national or regional incentives visit the Chevrolet Special Offers page or, to inquire about any potential local offers, visit the Chevrolet Dealer Locator. If you would prefer to contact us by phone, we can be reached at 1-800-950-2438 Monday – Friday, from 8:00 a.m. to 9:00 p.m. (Eastern Standard Time) and Saturday 9:00 a.m. to 6:00 p.m. (Eastern Standard Time).
Q. What are the different option packages and prices?
A. Because the available options and their prices vary from model to model, it’s best to ask your dealer for the specifics. He or she will be glad to explain the options available for the model you’re interested in. To locate a Chevrolet dealer please visit the Chevrolet Dealer Locator.
Q. When can I place an order for next year’s model?
A. Ask your local Chevrolet dealer for specifics about the model you’re interested in. He or she will be glad to provide you with a schedule. To locate a Chevrolet dealer please visit the Chevrolet Dealer Locator.
Q. How can I obtain additional information on a new Chevrolet before the vehicle is produced?
A. Most new Chevrolet launch vehicles have a link on their product page that allows consumers to sign up and receive email updates as additional information becomes available on the new launch vehicle.
Q. How are trade-in values determined?
A. Your trade-in value is determined by the Dealer and could vary based on many factors, including mileage, the overall condition of your vehicle, the popularity of your vehicle and current regional market conditions. Check with your Dealer for details.
Q. Can I purchase a Chevrolet directly from the factory?
A. No. However, you may order a vehicle from the factory through an authorized Chevrolet dealer. To locate a Chevrolet dealer please visit the Chevrolet Dealer Locator.
Q. What types of vehicle financing are available through Ally?
A. Whether you want to lease or buy, your GM dealership and Ally have some smart ways to fit a new GM vehicle into your life and your budget. To view the range of Ally financing choices your dealership offers to qualified customers, visit Ally.
Q. Can I apply online to get pre-approved for financing through GMAC before I go to a dealership?
A. Yes. Just fill out and submit our online application. Once GMAC receives your information, they’ll process it quickly and e-mail you a printable certificate to take to the GM dealership of your choice to complete the application process.
Q. What is E85 Ethanol?
A. E85 Ethanol, a blend of 85% ethanol and 15% gasoline, is a renewable fuel made mostly from U.S.-grown corn. E85 Ethanol Flexible Fuel Vehicles (FFV) are designed to run on E85, gasoline, or any blend of the two.
Q. Where can I find information about air bags/supplemental inflatable restraints on Chevrolet vehicles?
A. To learn about the specific items on your vehicle, please refer to Section 1 in your Chevrolet Owner’s Manual, “Seats and Restraint Systems”. For general information please visit the safety section on the GM website.
Q. What is Electronic Stability Control (i.e., StabiliTrak) and how does it work?
A. Stability enhancement systems help drivers maintain control of vehicles during certain low traction driving conditions such as ice, snow, gravel, wet pavement and uneven road surfaces, as well as in emergency lane changes or avoidance maneuvers.
Q. What is the difference between all-wheel drive and four-wheel drive?
A. A vehicle equipped with all-wheel drive temporarily transfers power to all four driving wheels automatically when the need is sensed by the vehicle. A vehicle equipped with four-wheel drive (4×4) can transfer power from two wheels to all four wheels upon driver demand, usually by pushing a button or turning a switch.
Q. What is the difference between Curb Weight and Gross Vehicle Weight?
A. Curb Weight is the weight of an empty vehicle (without payload or driver) with standard equipment, fuel, coolant, and oil. It is also known as the vehicle weight. Gross Vehicle Weight is the actual weight of the entire vehicle and its contents, including fuel and occupants.
Q. What is the Gross Vehicle Weight Rating (GVWR)?
A. GVWR, when properly equipped, includes weight of vehicle, passengers, cargo, and equipment. Exceeding this weight is not recommended.
Q. What is Payload?
A. Payload is the maximum allowable weight of cargo to be carried in a vehicle, including all occupants and optional equipment. It is computed by subtracting curb weight from GVWR.
Q. How can I obtain a conversion package on my Chevrolet vehicle?
A. Your local Chevrolet dealer should be able to assist you in finding the best conversion company to fit your needs and should be able to handle the details of having the conversion done to your vehicle. Go to the Chevrolet Dealer Locator to locate a Chevrolet dealer in your area.
Q. Where can I learn more about the Duramax Diesel engine and its availability on Chevrolet trucks and SUVs?
A. The optional DURAMAX diesel V8 engine has been designed to satisfy the customer’s need for heavy duty power, durability, and fuel efficiency. It is the most powerful diesel ever produced for a GM heavy duty pickup or chassis cab. It is currently available in 2500HD and 3500 Chevrolet Silverado trucks. To learn more about the DURAMAX diesel engine and its future availability on other Chevrolet vehicles, please contact your local Chevrolet dealer. Go to the Chevrolet Dealer Locator to locate a Chevrolet dealer in your area.
Q. What is OnStar®?
A. As part of the best coverage in America, OnStar is now offered on nearly every GM vehicle sold in the US and Canada. OnStar is the in-vehicle safety and security system created to help protect you and your family on the road. OnStar’s innovative three-button system offers:
·24-hour access to expertly trained, caring advisors
·A connection to emergency assistance
·Access to OnStar Hands-Free Calling in covered areas (prepaid calling charges apply)
Call 1-888-4-ONSTAR (1-888-466-7827) or visit onstar.com for system limitations and details.
Q. What is OnStar® Vehicle Diagnostics?
A. OnStar Vehicle Diagnostics is an exclusive new service that runs diagnostic checks on a vehicle’s key operating systems and sends the customer monthly reports by e-mail. It’s available only from OnStar and GM – just one more way OnStar helps give you peace of mind on the road. Visit onstar.com for more information.
Q. What is Chevrolet 100,000-Mile/5-year Powertrain Warranty?
A. All 2007 through 2012 passenger cars and light duty trucks are covered. The Powertrain Limited Warranty is 100,000 miles or 5 years (whichever comes first). It is fully transferable and there are no fees and no deductibles. The Roadside Assistance and Courtesy Transportation programs are also 100,000 miles or 5 years (whichever comes first). For more details, please visit your Chevrolet dealer or click here.
Q. How is the bumper-to-bumper warranty affected by this 100,000-mile/5-year warranty?
A. The bumper-to-bumper New Vehicle Limited Warranty on new Chevrolet cars and light-duty trucks remains in effect for three years or 36,000 miles (whichever comes first). For more details, please visit your Chevrolet dealer or click here.
Q. Why has GM elected to make this change?
A. This move is intended to provide you with an unprecedented level of value, confidence, and protection. As a result, GM is elevating your total vehicle ownership experience with the best, most comprehensive consumer confidence package in the industry.
Q. Can I purchase this extra powertrain coverage for my 2006 (and prior) vehicle?
A. You may be eligible to choose from one of our GMPP offerings which can be tailored to meet your needs – including extended powertrain coverage. Please contact your selling dealer/retailer for details on the various GM Protection Plan programs.
Q. What about Courtesy Transportation?
A. Courtesy Transportation is also included for 5-years/100,000 miles (whichever comes first) on all 2007 through 2012 Chevy passenger cars and light duty trucks. Whenever warranty repairs are required, several transportation options and/or reimbursement of certain transportation expenses are available for your convenience at participating dealers/retailers.
Q. What does the bumper-to-bumper warranty cover?
A. The bumper-to-bumper New Vehicle Limited Warranty covers vehicles registered in the U.S. and Canada from the date the vehicle is first delivered until it reaches three years or 36,000 miles (whichever occurs first). It covers the vehicle from bumper to bumper on any vehicle defect related to materials or workmanship. For further details, look in the Owner’s Manual under “What Is Covered” and “What Is Not Covered.”
Q. Is my vehicle covered from rust, too?
A. Chevrolet vehicles are designed and built to resist corrosion. All body and sheet metal components are warranted against rust-through corrosion for 6 years/100,000 miles (whichever comes first). Application of additional rust-inhibiting materials is neither necessary nor required under the Sheet Metal Coverage. Chevrolet makes no recommendations concerning the usefulness or value of such products. Application of after-manufacture rustproofing products may create an environment that reduces the corrosion resistance built into your vehicle. Repairs to correct damage caused by such applications are not covered under your New Vehicle Limited Warranty. See your Chevrolet dealer for terms of this limited warranty.
Q. Do I have to go the Chevrolet dealer where I purchased my vehicle to have this type of work performed?
A. Your local Chevrolet dealer should be able to assist you in finding the best conversion company to fit your needs and should be able to handle the details of having the conversion done to your vehicle. Go to the Chevrolet Dealer Locator to locate a Chevrolet dealer in your area. Visit the warranty page for important detail surrounding upfits (alternations and warranties).
Q. Can I take my Chevrolet to any GM dealership for warranty repairs?
A. These repairs must be performed by an Authorized Chevrolet dealer, except in an emergency situation when a covered part or a Chevrolet dealer is not reasonably available to the vehicle owner. It’s in your best interest to take your Chevrolet vehicle to a Chevrolet dealer for all repairs since they are the most knowledgeable about the particulars of your vehicle.
Q. Does Chevrolet offer any service contracts for new or used vehicles?
A. Yes, the Chevrolet Protection Plan is a great option for new and used vehicles and is available through Chevrolet dealers. To learn more about the benefits of the program, see the Extended Protection section on http://www.chevrolet.com/owners/warranty.html.
Q. Who do I contact if I have a concern with my vehicle?
A. Your satisfaction and goodwill are important to your dealer and to Chevrolet. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your dealer’s sales or service departments. The first step is to discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. To locate a Chevrolet dealer, please visit the Chevrolet Dealer Locator.
Q. Why are Certified Service-trained technicians so important?
A. From changing oil to changing engines, these automotive experts use only Genuine GM Parts & Accessories that are designed specifically for your Chevrolet. They’re also tested for performance and reliability. So no matter what kind of Chevrolet vehicle you own, trust it to the Certified Service-trained technicians at your Chevrolet dealer. You’ll spend less time in the shop and more time on the road. For more details, please visit www.mycertifiedservice.com.
Q. What is MyGMlink?
A. MyGMlink.com is a FREE service offered to GM customers where they can access and receive:
·Digital Owner’s Manual, Warranty Manual, and more
·Recall notices for their specific vehicles
·E-mail service reminders
·Online service and maintenance records (as entered by the customer)
·Exclusive privileges and offers
·Handheld companion (PDA) application
·Interactive vehicle design and racing game
·OnStar and GM Card Earnings summaries
For more details, please visit MyGMlink.
Q. How do I know if my vehicle has been included in a recall?
A: Chevrolet will notify all customers of affected recalls in writing within 60 days of the recall announcement. To determine sooner if your vehicle is involved in a recall, visit the Chevrolet Owner Center to check your specific VIN for recall notices.
Q: How can I ensure I’m having my vehicle maintenance performed at the right time?
A: We recommend you consult your vehicle’s Owner Manual for the correct maintenance schedule. Click here to download or view select Owner Manuals.
Q: My Owner’s Manual refers to Maintenance I and Maintenance II. How do I know which maintenance service I need performed?
A: When the “Change Engine Oil Soon” message displays, certain services, checks, and inspections are required. For 2004-2010 model year vehicles, required services are referred to as “Maintenance I” and “Maintenance II”.
Generally, it is recommended that your first service be Maintenance I, your second service be Maintenance II, and that you alternate Maintenance I and Maintenance II thereafter. However, in some cases, Maintenance II may be required more often.
Maintenance I — Use Maintenance I if the “Change Engine Oil Soon” message comes on within 10 months of the vehicle purchase or after Maintenance II was performed.
Maintenance II — Use Maintenance II if the previous service performed was Maintenance I. Always use Maintenance II whenever the message comes on 10 months or more since the last service or if the message has not come on at all for one year.
Q. How do I obtain an Owner’s Manual?
A: You can visit the Chevrolet Owner Center to view or download an electronic copy for many vehicles from 1993 to present. Just select your year, make and model and then click “View Your Owner’s Manual”. If you want to receive an official paper copy, you may contact Helm, Inc. Manuals are available for most GM vehicles for a fee. You can reach Helm Publications Ordering at 1-800-551-4123.
Q: I have a 2011 Chevrolet, when should I get my tires rotated?
A: Beginning with the 2011 model year, owners of Chevrolet vehicles are advised to see their dealer for a tire rotation every 7,500 miles as part of a newly revised maintenance schedule. Always refer to your Owner’s Manual for correct mileage intervals on your vehicle.
Q: Why are tire rotations so important?
A: Each tire on a vehicle performs a different task causing them to wear at different rates. Regular rotations allow tires to wear evenly, maximizing tire life and allowing tires to be replaced in sets of four, which is preferable.
Q: I’ve heard that the first tire rotation on my new Chevrolet vehicle is the most important. Why is that?
A: Irregular tread wear occurs fastest when tires are new and at full tread depth, thus the first tire rotation has been found to be of the greatest importance.
Q: Is it okay to rotate my tires earlier than 7,500 miles on a 2011 model year vehicle and newer?
A: Yes, it is okay, particularly if you notice signs of irregular wear appearing on the tires.
Q: If I have an older Chevrolet vehicle—for example, model year 2000—does the 7,500-mile tire rotation recommendation still apply?
A: While the 2000 Owner’s Manual recommends a range of 5,000 to 8,000 miles, the 7,500-mile tire rotation interval is a good rule of thumb. However, any time you notice unusual wear, you should rotate your tires as soon as possible. Check to ensure that your vehicle is properly aligned and that there are no suspension issues causing irregular tire wear.
Q: Why is tire pressure important?
A: Improperly inflated tires are a leading cause of tire failure. Proper tire inflation helps a tire have optimum tread contact with the road, which improves traction and braking, and reduces tire wear. Underinflated tires generate heat, which is the tire’s worst enemy, so maintaining the right amount of air keeps temperatures where they should be and results in fewer blowouts. Also, keeping tires properly inflated and wheels aligned can help you improve your gas mileage up to 3 percent. Source: www.fueleconomy.gov.
Q: How often should I check my air pressure?
A: You can check your Owner Manual for specific information on your vehicle, but once a month is a good guideline. Be sure the tires are cold (driven less than one mile), and don’t forget to check your spare tire. You should always use a good-quality tire gauge to check pressure—don’t ever try to “eyeball” tires because they can look fine even when they are underinflated. And remember that tires can lose air pressure in cold weather.
Q: There are a lot of places that sell tires. Where should I go to get the right tires for my car at the right price?
A: You may not realize it, but most Chevrolet dealerships sell brand-name tires such as Bridgestone, Firestone, Goodyear, Michelin and many more. The Certified Service technicians at your dealership can recommend the tires that are right for your vehicle, your driving habits, and your budget. In addition, participating dealers offer a 30-day price-match guarantee, so if you find the same tires at a better price within 30 days of purchase, they’ll refund the difference. Click here for additional details.
Q: How will I know when I need new tires?
A: One sure way to know when to replace your tires is when the treadwear indicators—called “wear bars”—appear. These wear bars look like narrow strips of smooth rubber across the tread and appear when it’s time to replace the tires. You should replace the tires if you can see three or more tread-wear indicators around the tire. Other ways to know when you need to replace your tires include cord or fabric showing through the rubber, cracks or cuts in the tread or sidewall deep enough to show cord or fabric, bulges or splits in the tire, and punctures or damage that cannot be repaired correctly.
If you have questions about whether your tires need replacing, see the experts at your nearest Chevrolet dealer.
Q. What type of oil should I use in my Chevrolet vehicle?
A: You can find this answer by looking in your Owner’s Manual under “Oil, Engine.” For most vehicles from 1993 to present, you can view or download your manual online at the Chevrolet Owner Center. Just select your year, make and model and then click “View Your Owner’s Manual”.
Q. What do I need to do when my “Change Engine Oil Soon” message displays?
A. When the “Change Engine Oil Soon” message displays, service is required for the vehicle as soon as possible, within the next 600 miles. If driving under the best conditions, the Engine Oil Life System might not indicate the need for vehicle service for more than a year. The engine oil and filter must be changed at least once a year and the oil life system must be reset. Your dealer has trained service technicians who will perform this work and reset the system.
Q: My Chevrolet vehicle has an Engine Oil Life System. Can I have my tires rotated when I get my oil changed?
A: Yes. For your convenience, you can have both the tire rotation and oil change service completed at the same time, as long as you are rotating the tires approximately every 7,500 miles.
Q: My father always told me that I should change my oil every 3,000 miles. Is that still true?
A: The majority of today’s Chevrolet vehicles are equipped with the Engine Oil Life System, which has made the 3,000-mile oil change obsolete. Depending on the age of the vehicle, driving habits, and road conditions, vehicles with today’s advanced engines can go much longer than 3,000 miles between oil changes. Always be sure to check your engine oil level regularly, even with an Engine Oil Life System.
Q. Where can I purchase officially-licensed Chevrolet merchandise?
A. To order a catalog or actual merchandise, please visit chevymall.com or call 1-800-558-2550 (12:00 PM – 6:30 PM ET).
Q. Can I buy parts online?
A. Currently, Chevrolet parts can only be purchased through your local Chevrolet Dealer. However, some Chevrolet retail websites do allow for the purchase of parts from their facilities via their website. Therefore, please review your local Chevrolet Dealer’s website for this information.
Q. Why should I purchase Chevrolet Accessories over accessories from competing manufacturers?
A. Chevrolet Accessories are designed by Chevrolet designers with the styling and functionality that best complement your vehicle. They are engineered by the same team of engineers who developed your vehicle — and are integrated into the vehicle design for best fit, function and long life. Chevrolet Accessories are tested to Chevrolet standards for performance, durability and safety.
Q. Where can I buy Chevrolet Accessories?
A. Whether you want to add accessories to a brand-new vehicle or at a later date, the best place to purchase Chevrolet Accessories is always your local Chevrolet Store. They have a wide variety of accessories on hand — or can order them for you for the quickest delivery. Just contact your Parts Manager or Sales Consultant, and they will be glad to help. Click to find the Chevrolet Store nearest you.
Q. What type of warranty supports Chevrolet Accessories?
A. Chevrolet Accessories are protected by the New Vehicle Limited Warranty† when they are installed by a Chevrolet Store or Accessories Distributor Installer (ADI) at the time of new vehicle delivery. After that time, they are warranted for the longer of the following: a) 12 months/12,000 miles (whichever comes first) or b) the balance of the applicable portion of the New Vehicle Limited Warranty.
Q. What types of Chevrolet Accessories are available?
A. Each model has different accessories that are offered. Depending on the model, you can choose from wheels to floor mats to trim packages to ski/bike/luggage racks and much, much more. For new vehicles, visit www.chevrolet.com/accessories.html to view available accessories for your vehicle, then contact your Chevrolet Store’s Parts Manager or Sales Consultant to place an order. For previous model years, please visit www.chevyaccessories.com for a full selection of available accessories.
Q. If I purchase a Chevrolet Accessories item and it needs service later on, where should I go?
A. Chevrolet Accessories are developed by the same engineers and designers who developed the other components of your vehicle. That means your Chevrolet Store’s Service Technicians are trained to repair accessories just as they are trained to repair any other mechanical issue/function of your vehicle. And remember: if you purchase your accessories from your Chevrolet Store, you get the peace of mind of knowing it’s under a limited warranty.†
Q. Can a Remote Start be added to a Chevrolet vehicle that didn’t have it equipped from the factory?
A. Yes, depending on the vehicle. Chevrolet Accessories has a Remote Start for many current and past models that can be installed easily for your vehicle.
Q. What makes an air bag inflate?
A. In a frontal or near-frontal impact of sufficient severity, the air bag sensing system detects that the vehicle is suddenly stopping as a result of a crash. The sensing system triggers a release of inflation gas. This gas inflates the air bag. The inflator, air bag, and related hardware are all part of the air bag module packed inside the steering wheel for the driver air bag and in the instrument panel for the right front passenger air bag.
Q. When should an air bag inflate?
A. The air bag is designed to inflate in moderate to severe frontal or near-frontal crashes. The air bag will inflate only if the impact speed is above the system’s designed “threshold level.” If your vehicle goes straight into a wall that doesn’t move or deform, the threshold level is about 14 to 18 mph (23 to 29 km/h). The threshold level can vary, however, with specific vehicle design, so that it can be somewhat above or below this range. If your vehicle strikes something that will move or deform, such as a parked car, the threshold level will be higher. Inflation is determined by the angle of the impact and the vehicle’s deceleration.
Q. Will a side or rear impact or rollover cause the air bag to deploy?
A. If the vehicle is equipped with seat mounted side impact or roof rail mounted head curtain air bags, those will deploy in a side impact. If the vehicle is equipped with a roll over capable head curtain air bags, a roll over sensor will deploy the head curtain air bags in a roll over incident. The frontal air bags will not deploy in a side impact or roll over, unless there is also a front or front-corner impact of sufficient severity to trigger the frontal airbags. The airbags will not deploy in a rear impact.
Q. Is it still necessary to wear a safety belt with the Supplemental Inflatable Restraint system?
A. Yes! The air bag supplements the protection provided by the shoulder belts. Remember, the air bag is designed to inflate in moderate-to-severe frontal and near-frontal crashes. Safety belts can provide protection in impacts other than frontal and near-frontal collisions.
Q. Where can I find information about air bags/supplemental inflatable restraints on Chevrolet vehicles?
A. To learn about the specific items on your vehicle, please refer to Section 1 in your Chevrolet Owner’s Manual, “Seats and Restraint Systems.” For general information please visit the safety section on the GM website.
Q. What kind of child-safety seats should I use in my Chevrolet vehicle?
A. There are no specific child restraints that Chevrolet recommends or endorses, but we do have some information that might be helpful to you.
Chevrolet’s seats and safety belt systems are designed to accommodate child restraints. However, we cannot be certain that all child restraints will be compatible with Chevrolet vehicles. Our cars conform to SAE (Society of Automotive Engineers) J1819 standard, which is a recommended guideline for automotive safety belt and child restraint compatibility. Therefore, child restraints that conform to this standard will be more compatible with the seats and safety belt systems used in Chevrolet vehicles. Also, your Chevrolet Dealer can install a tether anchor kit (at no charge to you) that will anchor front-facing child seats.
First, we recommend you work with a child-safety seat manufacturer, or a local retail outlet that sells child restraint seats, for possible suggestions on what type of seat would be most appropriate for your needs. You could also take your child restraint to a checkup event or contact a local CPS technician for additional assistance. There are a couple of websites that have some good information on this topic.
·NHTSA at www.nhtsa.dot.gov
·National Safe Kids www.safekids.org
·Safety Beltsafe USA www.carseat.org
·American Academy of Pediatrics www.aap.org/family/carseatguide.htm
In addition, you might want to try checking with your local hospital, police department and fire department for any information they might have.
Q. How do you turn off the daytime running lights while parked?
A. Simply depress the parking brake.
Q. What is Roadside Assistance?
A. Chevrolet has a Roadside Assistance program to aid owners during an emergency and with other services. It is a service that comes with each new Chevrolet car, pickup and SUV.
Services provided include:
·24-hour, 7-days-a-week toll-free 800 phone assistance
·Towing to the closest Chevrolet dealer (from a legal roadway)
·Flat tire change (using vehicle’s spare)
·Vehicle unlock service (costs for a new key and the labor to create not covered)
·Emergency fuel delivery (up to $5.00 worth)
·There is also a service available on medium duty trucks which provides towing service only.
Q. How do I contact Roadside Assistance?
A. If your Chevrolet vehicle is equipped with an active OnStar subscription, the customer can simply press the blue button for roadside service. If it is not equipped, please call 1-800-243-8872 to initiate roadside assistance for your vehicle.
Q. How long is my vehicle covered by Roadside Assistance?
A. Roadside Assistance is also included for 100,000 miles/5 years (whichever comes first) on all 2007 through 2012 Chevrolet passenger cars and light-duty trucks. For model years prior to 2007, your vehicle is provided Roadside Assistance for the term that matches its bumper-to-bumper warranty. Please refer to the Owner’s Manual for the specific warranty on your vehicle.
Q. Are there any costs to me for using Roadside Assistance?
A. There is generally no charge for any of the services listed while the vehicle is covered by the complimentary Roadside Assistance service. However, additional charges may be incurred for some services, including towing the vehicle beyond the closest Chevrolet dealer; for non-warranty parts and labor; or for lost key replacements. For details and additional information, please refer to Section 7 of the Owner’s Manual.
Q. What is the GM Mobility Program?
A. General Motors is committed to helping persons with disabilities equip their vehicles for easier travel. To learn about the GM Mobility program, please visit gmmobility.com or contact the GM Mobility Assistance Center at 1-800-323-9935
Q. Is Chevrolet part of General Motors?
A. Chevrolet is a division of General Motors.
Q. I would like Chevrolet to grant me permission to use an image from the site and let me link from my site to Chevrolet. What should I do?
A. Unfortunately, Chevrolet cannot allow images from the Chevrolet site to be posted on other sites. Feel free to link your site to the Chevrolet site.
Q. How do I access the Volt owner site?
A. MyVolt.com, the Chevrolet Volt owner site powered by OnStar, gives Volt owners access to an exceptional level of real-time data along with remote vehicle commands and critical vehicle diagnostics. To visit the site, click here.
Q. Where can I learn more about the Volt mobile app?
A. The OnStar RemoteLink™ mobile app gives you unparalleled portable access to your Volt. Click here to learn more about this unique app, available for both iPhone® and Android™ mobile devices.
Android is a trademark of Google, Inc. Use of this trademark is subject to Google Permissions.
Q. Do I need an active OnStar account to access the Volt owner site and mobile app?
A. Yes. All remote communication with your Volt is powered by OnStar’s advanced connected vehicle technology. For that reason, you must have an active OnStar account as well as a valid OnStar Username and Password to access both MyVolt.com and the OnStar RemoteLink™ mobile app. For more information on activating your account, call 1-888-4-ONSTAR (1-888-466-7827) or visit onstar.com. To create an OnStar Username on MyVolt.com, click here.
Q. I (we) would like to request a monetary or vehicle donation from General Motors or one of its divisions. What do I (we) do?
A. General Motors and the GM Foundation support a variety of activities in the communities where we do business. For guidelines that apply to proposals to either GM or the GM Foundation for grants, event participation, or vehicle donation requests please visit www.gm.com/corporate/responsibility/community/guidelines/index.jsp
Q. Where can I purchase a Chevrolet Captiva in the United States?
A. The Captiva Sport is available for purchase in the U.S. Virgin Islands and Puerto Rico. It is also available as a new vehicle to fleet-holders with a valid Fleet Account Number. For more information, visit gmfleet.com.
Q. Why did my dealer close?
A. The restructuring of our dealer network is part of the overall effort to make Chevrolet a more competitive brand. If your dealership closed as a result of this restructuring, you can find a new dealer by simply entering your information in the dealer locator. Rest assured, Chevrolet dealerships are staffed with Chevrolet-trained experts using genuine Chevrolet parts. Trust them to be best equipped to service and maintain your vehicle for years to come.
Q. How will I be impacted now that my dealer is closed?
A. Our goal is for there to be no impact on our customers. We’ve been working closely with our continuing dealers, as well as those who recently have been phased out, to ensure a smooth transition. Your Chevrolet vehicle can be serviced at any other Chevrolet Dealer for routine warranty service and at any GM Dealer if you experience a significant inconvenience.
Q. Will dealers still be able to get parts to repair my vehicle?
A. Yes. Genuine Chevrolet parts are, and will continue to be, available to you through an authorized Chevrolet Dealer to help you repair, service or maintain your Chevrolet vehicle.
Q. Will customers still be able to get service parts to repair their vehicles?
A. Replacement parts are, and will continue to be, available to service and maintain Chevrolet vehicles. Customers can be assured that Chevrolet and our dealers are open for business and are committed to meeting the service needs of our customers now and well into the future.
Q. Will I still be able to get the parts I need to work on my own vehicle?
A. Definitely. Genuine Chevrolet parts are, and will continue to be, available to you through an authorized Chevrolet Dealer to help you repair, service or maintain your Chevrolet vehicle.
Q. My dealer closed. Can I go to a local dealer that is right around the corner for warranty service?
A. For warranty repairs that don’t create a significant inconvenience (i.e., the vehicle is drivable and does not pose a safety risk), customers need to take their vehicle to a dealership that currently sells and services their brand. If the customer believes that the issue they are facing does create a significant inconvenience, they can take their vehicle to any Chevrolet dealership for warranty repairs. In these cases, the Chevrolet dealership must determine if it has the training and tools necessary to perform a warranty repair on another vehicle make.
Q. Can I still get my vehicle repaired under warranty?
A. Of course. Chevrolet is committed to taking care of you – our customer – by fully guaranteeing the express warranty on all Chevrolet vehicles.
Q. Will Chevrolet honor customer warranty claims?
A. Yes. Chevrolet will continue to take care of our customers every day. Chevrolet will assume the obligations to support the express warranties issued by Chevrolet to its customers.
Q. If my selling dealership is still in business but no longer carries the brand that I bought from them, can I continue to have my warranty work done at this dealership?
A. If your selling dealership still maintains other GM brands and believes it still has the proper tools and expertise to fix your vehicle, and if you feel you would be seriously inconvenienced by going to another dealership that carries your vehicle brand, you can continue to have warranty work done at your selling dealership.
Q: What is the Chevrolet Owner Center?
A: The Chevrolet Owner Center is a complimentary website that allows you to:
Get to know your vehicle and its features inside and out
Store service records and easily track service history
Watch how-to videos
View your OnStar® Vehicle Diagnostics reports (part of your OnStar subscription)
Check warranty status and access recall information
To view or download a courtesy electronic copy of your vehicle’s Owner’s Manual (for most GM vehicles from 1993 to present), visit the Chevrolet Owner Center, select your year, make and model and then click “View Your Owner’s Manual”.
Q: Can I log in using my OnStar Username and Password?
A: Yes. When you log in with your OnStar credentials, your personal information and vehicle information will be shared with the Chevrolet Owner Center. If you have more than one vehicle with OnStar, you will be asked which vehicle(s) you would like to link to your Chevrolet Owner Center account.
Q: What happens if I end my OnStar Account? Can I still log in using my OnStar username and password?
A: Yes. Your username and password will still allow you access to the Chevrolet Owner Center, even if your OnStar subscription ends.
Q: I input my name and address, but my Vehicle is not showing up. Why?
A: If you purchased your vehicle through a private sale, your vehicle ownership information may not be updated in our system. You can register this vehicle by inputting your vehicle’s Vehicle Identification Number (VIN) into the Chevrolet Owner Center. If you purchased a new or used vehicle from a dealer, it may be a few weeks before your vehicle information is updated in our system.
Q: What do I do when the system does not recognize my VIN?
A: There are several reasons that we may not recognize your VIN. If your vehicle is a new purchase, it may take up to 45 days for the VIN to be input into our systems. Or, perhaps the VIN was entered incorrectly. Please follow the instructions below. If you’d like to save these instructions for future use, you can download the PDF version.
Check to make sure you entered the correct VIN number by clicking on the Edit Vehicle Information button below.
If your VIN was entered correctly, it means that our system has not processed your vehicle purchase yet. You will still be able to access a wide variety of Chevrolet Owner Center information if you re-register by Year, Make and Model. Just do the following:
1. On the Edit Vehicle Information page, remove the vehicle you just registered.
2. Click Add Vehicle. You will re-enter the vehicle registration process. Then, register by Year, Make, and Model from the bottom of the page and click “Save.”
3. Return to the edit vehicle information page and enter your VIN, then click Save and Finish. Once your vehicle is in our system, usually 45 days after purchase, information specific to your vehicle will be displayed.
If you made a typing error and your VIN is incorrect, you can re-register the vehicle with the correct VIN. Just do the following:
1. On the Edit Vehicle Information page, remove the vehicle you just registered.
2. Click Add Vehicle. You will re-enter the vehicle registration process and may enter the correct VIN.
If your VIN is still not recognized, you can start a Live Chat with our experts or call 1-866-694-6546 for assistance.
If you own a vehicle that was not purchased in the United States, unfortunately we can’t recognize your vehicle at this time. Please visit your vehicle brand site for more information.
Q: I have OnStar but I do not have a username/password. What should I do?
A: You can take one of two actions:
·You can create a Chevrolet Owner Center account here, then add your OnStar account information to your profile. You will then be able to see your OnStar Vehicle Diagnostics information and other select OnStar details in your Chevrolet Owner Center account.
·You can visit OnStar.com and set up an online account. Use that username and password to create a Chevrolet Owner Center account. This will allow you to log in to both the Chevrolet Owner Center and OnStar.com with the same username/password.
Q: How can I access my vehicle information if the Chevrolet Owner Center website is not working?
A: You can contact the Chevrolet Owner Center by calling 1.866.694.6546. The hours of operation are Monday through Saturday, 8 a.m. – 9 p.m. EST.
Q: I cannot access my Chevrolet Owner Center account. Do I need to update my operating system or browser?
A: The site will work on Windows XP, Windows 7 and Mac OS 10 operating systems. One of the following browsers is required, either the most recent version or the version prior to that:
Q: How is my preferred dealer chosen?
A: Your preferred dealer is either the dealer who sold you the vehicle or your selected OnStar preferred dealer. You can change your preferred dealer in the Preferred Dealer tool on the homepage.
Q: Why can’t I see my service history records?
A: You may not see service history records if your dealer does not participate in service history data sharing or if your service was performed within the past 2 weeks. If you’ve had your vehicle serviced at multiple dealerships, you may only be able to see some of your records, depending on dealer participation.
Q: I entered my service records into onstar.com. Why should I use the Chevrolet Owner Center?
A: Along with displaying your personally entered OnStar service records, the Chevrolet Owner Center also allows you to see dealer service history. It’s a convenient way to consolidate all of your account information, get valuable information on your vehicle and view recalls, all in one place. You can even create an account using your OnStar credentials.
Q: If I update my records in my Chevrolet Owner Center account, will they show up in my onstar.com account (and vice versa)?
A: If you enter your service records in your onstar.com account, they will show up in your new Chevrolet Owner Center account. However, if you enter them in your new Chevrolet Owner Center account, they will currently not appear in your OnStar account.
Q: What is OnStar Vehicle Diagnostics, and how do I enroll?
A: If you subscribe to this service, OnStar Vehicle Diagnostics will check your vehicle’s key systems about every 30 days—including engine, air bags and antilock brakes—while you drive. The system also provides important maintenance information related to oil life and tire pressure.* OnStar summarizes all this information in an easy-to-read email, so you can stay updated on the condition of your vehicle and have a greater peace of mind. To enroll for this complimentary service, go to onstar.com.
Q: Why doesn’t the GM Rewards Card information match the information on my current statement or the GM Rewards Card website?
A: There is a slight time lag between when transactions occur on the GM Rewards Card website and when they are reflected on your Chevrolet Owner Center account. It may take up to five days for the information to match.
Q: Why is my OnStar Vehicle Diagnostics information out-of-date?
A: We pull data for your vehicle’s OnStar Vehicle Diagnostics summary monthly. All information on your account should reflect what is included in your most recent OnStar Vehicle Diagnostics e-mail.
Q: Why is my most recent OnStar renewal not reflected on my account?
A: Most likely, you have just renewed your subscription. There is a slight time lag between when transactions occur on OnStar.com and when they are reflected on your Chevrolet Owner Center account. It may take up to 30 days for the information to match.
Q: Why am I unable to view my SiriusXM account information if I don’t have OnStar?
A: Currently, our systems are only able to access SiriusXM account information for those customers who are OnStar subscribers. Check back soon for system updates that will allow you to see your subscription information without having an active OnStar account.
Q: Why is my SiriusXM account information out of date?
A: There may be a slight time delay between when SiriusXM account updates occur and when they are reflected on your Chevrolet Owner Center account. You can always get your account status by logging in to the “Manage Account” section of siriusxm.com.
Q: How will I know when a recall is closed?
A: It can take up to two weeks for the Chevrolet Owner Center to reflect that the dealer has addressed your recall. Once the Chevrolet Owner Center has been notified, the recall link will no longer appear in the homepage Recall tool for your vehicle.